GQRC Data Privacy
GQRC is committed to protecting the data privacy of all owners & residents in line with UK law and your expectations.
We process & handle some personal data in conjunction with our Management Agent (Dack) but hold no such data on a permanent basis.
Our specific commitments to data privacy are contained within our general confidentiality document which all directors and committee members are required to sign. This sets out that personal & other information related to dealings with individuals in respect of conveyancing, service charges, covenants and disputes is kept in the strictest confidence and only used for its intended purpose. We also ask directors & committee members to destroy / delete any confidential / personal information they have when they end their roles with GQRC.
At times we may refer to a discussion with an individual owner or resident in our communications but this is anonymised / redacted – e.g. as “a resident of xxxxxx (block)”, as you may have seen over the years – except when we have consent to display the individuals name. .
Most handling of data of a personal information – including names, addresses, e-mails, phone numbers & bank details – is delegated to our Managing Agents (Dack). They have a very strong commitment to data privacy as may be seen here: https://dackpropertymanagement.co.uk/wp-content/uploads/2020/02/Privacy-Policy.pdf Another important role of Dack is to train and supervise staff of GQRC in these aspects. Rest assured that all those involved are covered.
Some may have heard of GDPR in regard to Data Privacy & wonder how this applies. GDPR (General Data Protection Regulation) is an EU law regulation implemented in the UK through the 2018 Data Protection Act (DPA). Hence any references to UK law (such as here and on Dack’s website) are to DPA & hence GDPR. In GDPR technical terms, GQRC, like most RMCs, is a non-profit organization, so only a “data processor”, not registered with the ICO (Information Commissioners Office) but committed to adhering to the principles of GDPR. Dack though is a GDPR “data controller” so registered with the ICO & fully compliant with GDPR.
We have CCTV on the site as many are aware. The CCTV is managed by Dack. Images are handled appropriately, kept safe and retained only or as long as required.
This notice is kept under review and may be updated periodically. Please contact the board for any queries.